Registration and security
Use of, and access to, certain parts of Cleanr.com may require you to register with us. If you wish to register, you must complete all of the fields on the registration page.
You must not create your own Cleanr.com account using an email address other than your own or one that you are permitted to use and, if you know or suspect that someone other than you has successfully registered to use Cleanr.com using your email address, you must notify us immediately at info@Cleanr.com.
You may not authorise others to access Cleanr.com using your username and password and you may not assign or otherwise transfer your account to any other person or entity. If you know or suspect that anyone other than you knows your username or password, you must promptly notify us at info@Cleanr.com and change your password.
You are responsible for all acts and omissions of any third parties who use your username or password to access Cleanr.com, whether fraudulently or not, and you agree to reimburse us on demand for any loss we suffer as a result of such use.
Pricing and payment
Our pricing policy is set out on the Site. The Key aspects are repeated here:
Is there a fee for using Cleanr.com?
For weekly or fortnightly bookings we charge £15 per hour and for one-time bookings we charge £18 per hour, with no joining fees or hidden costs. The only additional fees are for cleaning materials, which can be provided if required at £2 per hour of cleaning, and if you require a next-day booking, for which we charge 1.5 x rate
How do I pay for my clean and when will my card get charged?
As your card details are registered when you make your first booking, all payments are taken directly from your card after the clean has taken place. Once a cleaner has attended the scheduled job, they will confirm this with us and payment will be taken. You should not pay the cleaner in cash.
Why do I need to pay a refundable deposit?
We require a one-off £10 holding deposit to secure your booking and this will deducted from the cost of your first clean. For example, if you book a 3 hour weekly clean totalling £45, your £10 deposit will be deduced from this and therefore we will take only £35 as payment for the first clean.
I have been charged the wrong amount – how can I get a refund?
If you notice any issue with payment amount, please contact us via email at info@Cleanr.com and we will rectify the mistake.
How do I pay?
Payment will be taken from your credit / debit card once the clean is complete. This means you never have the problem of remembering to have to get cash and it’s all processed safely and securely.
We reserve the right to make changes to our pricing policy at any time, although we will notify you by email at least one week before any such changes take effect. If you do not agree to any such changes, you should stop using Cleanr.com.
When you first request the services of a Service Provider, you will be asked to provide us with valid credit or debit card payment details to pay for the services you request through Cleanr.com. We will store your card details for such purpose and you agree that we may undertake authorisation checks on that card (including when you use Cleanr.com to request the services of a Service Provider).
If you request the services of a Service Provider a one-off visit, payment of a £10 deposit will be taken automatically and processed by our third party payment service provider in advance of the scheduled visit using the card details previously provided by you. Payment of the balance will be taken following the end of the scheduled visit.
If you request the services of a Service Provider on a repeat basis, payment of a £10 deposit for the first scheduled visit will be taken automatically and processed by our third party payment service provider in advance using the card details previously provided by you. Payment of the balance will be taken following the end of the first scheduled visit. For subsequent visits, payment will be taken in full following the end of the scheduled visit.
The amount you will pay will comprise: (i) a fee due to the Service Provider based on the duration of the visit(s) (i.e. the number of hours worked); and (ii) a service fee due to us as stated on the invoice you receive and calculated by reference to the number of hours (or part thereof) worked by the Service Provider. We collect the fee due to the Service Provider as agent for, and on behalf of, the Service Provider.
If any amount due from you remains unpaid, we reserve the right: (i) to charge reasonable administration costs; (ii) to charge interest (both before and after judgment) on the outstanding amount at the rate applicable to judgment debts under the Late Payment of Commercial Debts (Interest) Act 1998; (iii) to arrange for any further bookings made by you to be suspended; and/or (iv) to take such other action as we deem appropriate, including, without limitation, immediate, temporary or permanent withdrawal of your right to use Cleanr.com.
To the extent applicable, all fees are inclusive of VAT at the prevailing rate.
Booking process and cancellation
If you request the services of a Service Provider, we will notify you by text message and/or email when a Service Provider has accepted your request and confirmed the booking.
If you decide to cancel a booking (whether for a one-off visit or on a repeat basis), you may do so via the Site, subject in each case to the following conditions: (i) if a Service Provider has not yet confirmed the booking, you may cancel it without charge; (ii) if a Service Provider has confirmed the booking but has not yet carried out the services requested, you may cancel it without charge up to 24 hours before the scheduled start time of the visit (and, if we have already taken payment of a deposit for such visit, we will offer you a full refund in respect of the relevant amount if you do not wish to rearrange the visit); and (iii) if you cancel less than 24 hours before the scheduled start time of the visit, we reserve the right to charge a cancellation fee as stated on the Site which will be charged to your registered credit or debit card. Cancellations direct with the relevant Service Provider are not permitted and will not be accepted.
If a booking is cancelled by the Service Provider or if the Service Provider fails to attend the agreed location to provide the services requested, please notify us within 72 hours following the scheduled start time of the visit and, if still required, make another request for the relevant services to be provided by the Service Provider (or another Service Provider) at another mutually agreeable time. If we have already taken payment of a deposit for such visit, we will offer you a full refund in respect of the relevant amount if you do not wish to rearrange the visit.
You agree to treat Service Providers courteously and lawfully and to provide a safe and appropriate working environment for them in compliance with all applicable laws and regulations. You also agree to provide them with all reasonable information and co-operation required to enable them to provide the services you have requested.
You acknowledge that your preferred Service Provider, if you have one, may be unavailable from time to time, whether due to illness or vacation or through ceasing to use Cleanr.com.
You agree, for so long as the agreement between you and us is in force and for a period of six months thereafter, not to book the services of, or engage, any Service Provider you have used, or whose contact details you have received from us, other than via Cleanr.com.