The Customer wishes to make use of the services provided by the Company, namely the provision of a domestic or business cleaning service.
The Company is a service agency which introduces, vetted, trained and insured self-employed cleaners to the Customer. The Customer agrees to pay an agreed hourly rate to the Company.
1.1 A representative of Cleanr.com will visit your premises upon receipt of your £10 deposit. A cleaning specification will be completed and agreed.
1.2 The company will introduce a Cleaner to the Customer subject to the terms and conditions of this agreement.
2.1 The Company will provide the services as described in the cleaning specification. This specification may be varied from time to time by prior agreement between the Customer and the Cleaner subject to mutual agreement. Note that changes to specification which increase the number of hours shall affect payment to Cleanr Services Ltd.
2.2 This agreement will be for a minimum initial period of 4 weeks from the date of signature and shall continue thereafter on a 4 weekly rolling basis. For clarity, this means that 4 weeks’ notice must be served in writing to terminate the agreement, at any given time.
2.3 Services cover general domestic or business premises cleaning and DO NOT cover window cleaning, furniture cleaning, carpet cleaning or any other specialised cleaning. This can be arranged as an extra service by contacting head office. Payment is to be made in full on the day the service is carried out.
3.1 The Customer shall provide payment authorisation through the Worldpay service via their credit or debit card. This happens automatically once the initial deposit is paid online. Such payments shall continue until the Agreement is terminated in accordance with clause 2.2 above.
3.2 Weekly or bi-weekly payments will be taken on the day of the clean once the clean has been completed. The £10 deposit will be refunded/deducted from the initial payment.
3.4 Payment details are held securely compliant with PCI rules and the Data Protection Act.
3.5 If a Cleaner is retained by the Customer for more hours than originally agreed, the company reserves the right to claim the additional fee due, plus interest for any period that the additional fee became payable but remained unpaid.
4 CUSTOMER OBLIGATIONS
4.1 The cleaner is introduced to the Customer as a self-employed cleaner and the Customer shall retain the Cleaner under a “Contract for Services” which shall be a separate contractual arrangement between the Customer and the Cleaner.
4.2 The Customer may vary the services provided directly with the Cleaner after agreement and payment of any additional fee if the originally agreed timing is extended.
4.3 The Customer shall provide a safe working environment for the Cleaner.
5 OBLIGATIONS OF CLEANR SERVICES LTD
5.1 The company shall introduce a Cleaner to the Customer once the agreement is signed and the retainer has been paid.
5.2 Where the Customer is unhappy with the Cleaner that has been introduced the company will endeavour to replace the Cleaner and issue a refund or credit for any period the Customer is without a cleaner. Alternatively, additional tasks/hours may be agreed between the Customer and the Company to compensate for the services that had not been received. In such circumstances, the agreement shall continue unaffected and all terms and conditions apply.
5.3 In the event that a replacement cleaner cannot be found then termination of the contract may apply and the Customer will not be required to give 4 weeks notice.
6.1 In respect of each cleaner introduced by the Company and retained by the Customer, the company shall provide Public Liability Insurance, which provides indemnity cover.
6.2 The limit of the cover of the insurance is no less than £2,000,000. Neither the Company nor its insurer shall be liable for the first £250 of any claim/event nor for any claim/event for less than £250. This liability shall rest with the Customer.
6.3 The Customer shall have adequate insurance cover in place against liabilities to the Cleaner and shall produce to the Company a copy of the appropriate insurance policy and certificate if so requested. This may be in the form of a general contents insurance policy.
6.4 The Customer shall NOT be covered by the company’s insurance in the following circumstances:
Where the cleaner is not introduced by the company
Where the materials or equipment used by the cleaner are not provided directly by the Customer
Where the terms of this agreement are breached
No claims for bleach damage shall be accepted
Any items of furniture that are not covered in the specification
6.5 Subject to clause 6. 4 the company shall not be liable for the following:
Any loss or damage in excess of the limit of the Public Liability Insurance or outside the scope of its cover
Any loss incurred by the Customer as a result of any failure of a retained Cleaner to comply with his/her contractual obligations under the Contract for Services for whatever reason
Failure of any retained cleaner to return keys and any loss that may arise as a result of collusion or theft of property or possessions
6.6 The Company shall be liable to the Customer for the following:
Where the company has not fulfilled its obligations to perform with reasonable care and skill under this agreement
Has failed to perform its obligations at all or to any significant extent
Death or personal injury caused by its negligence
Nothing in this agreement affects the statutory rights of the Customer as a consumer
7.1 The Company shall be entitled to terminate this agreement forthwith by notice in writing if any (or part) of the charges specified in 4 below remain unpaid after a period of 7 days from when they become due.
7.2 The Customer may terminate this agreement by notice in writing, any time after the 4 weeks period by giving no less than 4 weeks’ notice.
7.3 If the Company commits a serious breach of contract the Customer is able to terminate the agreement immediately on written notice.
7.4 If the Customer commits a serious breach of contract the company may terminate the agreement immediately.
7.5 For a period of 12 months following termination of the agreement the Customer shall not engage, directly or indirectly, as an employee, contractor, agent or otherwise any cleaner who has been introduced by the Company. If the Customer does engage a cleaner in contravention of this clause, then the Company shall commence proceedings against the Customer to include (but not limited to), loss of profit, damages, costs and reputational damage.
7.6 Where the Customer cancels their Worldpay payment without giving 4 weeks’ written notice The Company reserves the right to charge the Customer for any reasonable expenses incurred in respect of that cancellation, in addition to any outstanding fee that remains payable.
7.7 It is the responsibility of the Company to cancel the Worldpay transaction. This will be completed upon written 4 weeks’ notice and after the final payment for the last clean has occurred.
7.8 The Company will destroy any card details used to take payment after the final payment for the last clean.
8 CANCELLATION IN THE CASE OF A DOMESTIC AGREEMENT WITH A HOUSEHOLDER RESIDING IN THE PREMISES TO BE CLEANED
8.1 Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 the Customer has a right to cancel the contract within 14 days starting after the date of the contract is signed. The Customer may, but is not obliged, to give the cancellation in accordance with attached Notice of Right to Cancel. Cleanr Services Ltd shall not be obliged to provide the services until the expiry of the 14 days cancellation period.
8.2 If the Customer has requested in writing that the company provides services prior to the expiry of the 14 days cancellation period it shall be entitled to charge a sum of £27.5 or the hourly sum multiplied by the hours of cleaning set out in the agreement (whichever is the greater) and the Customer shall lose their right to cancel within 14 days.
If the Customer has not made has not made any payment under this agreement, any charges pursuant to this clause shall be due and payable upon written request.
9.1 Unless expressly stated, all representations, rights and obligations entered into by persons named as the Customer, if more than one, are given or entered into jointly and severally by each of those persons. Accordingly, The Company may act against any one or more of such persons and may release or compromise the liability of any one or more of such persons without affecting the liability of the others.
9.2 If any provision of this agreement shall be found to be void, invalid or unenforceable, whether by a court of law, agreement of the parties or otherwise, the remainder of this agreement shall remain in full force and effect, notwithstanding any such invalidity, illegality or unenforceability but the provision in question shall be deleted.
9.3 The Customer’s non-financial details shall not be used for marketing purposes nor shall it be passed to any third party unless required to do so by law. All such data will be treated in compliance with GDPR.
9.4 The Company, upon request from a Customer will endeavour to provide cleaners who have been police checked, subject to the availability of such police checked cleaners in an area reasonably close to the Customer.
9.5 The Company reserves the right to cancel, amend, withdraw or amend any promotions, special offers or other marketing offers made without any prior notice or approval to or from the Customer.